You can issue refunds directly from the Booking Details view for any booking that was paid by credit card. Refunds are processed through Stripe and are reflected immediately within your dashboard.
How to Issue a Refund
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Open the Booking Details view for the booking you want to refund.
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In the Payment section (located in the right-hand column below the booking summary), click Refund.
This will open a refund window showing key information:
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Total booking amount
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Available balance for refund (after deducting any previous refunds)
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History of previous refunds, if any
Partial vs. Full Refunds
By default, the refund amount field is automatically filled with the full available balance.
If you prefer to issue a partial refund, you can adjust the amount manually before submitting it.
This flexibility allows you to handle a variety of scenarios, such as customer dissatisfaction, service adjustments, or pricing corrections.
Confirming Refund Status
After processing the refund, you can review its status in the Payment section of the same Booking Details view.
There you'll find:
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The date the refund was issued
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The refunded amount
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A direct link to Stripe where you can view the refund details and transaction history
This makes it easy to verify that everything was processed correctly.
