1. From the Bookings List
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Go to the Bookings view.
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In the Payment column, you can check each booking’s current payment status.
2. Understand Payment Statuses
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Upcoming Hold: One day before the service, a payment hold is automatically placed (unless you have manual hold enabled in Settings > Payment).
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Charge: On the day of the service, the Charge button will appear, allowing you to collect payment.
- For more info about payment statuses, check our article about it here.
3. When to Collect Payment
It’s recommended to charge the payment after the service is completed.
This allows flexibility if any last-minute changes are needed before finalizing payment.
4. Collecting the Payment
Click Charge to collect payment for the booking.
The payment will be processed immediately and reflected in your Stripe account.
Once the payment is received:
The booking will automatically be marked as completed and closed. If the booking is part of a recurring series, the next booking will be automatically created.
Marking Bookings as Paid (Without Credit Card)
If a booking uses a payment method such as cash, check, or any other non-card option, you can manually mark it as paid once you’ve received the payment.
To do this:
- Open your Bookings List.
- Click the Unpaid button next to the booking to change its status to Paid.
You can also update the payment status directly from the Booking Details view, use whichever method is most convenient for you.
